Reference

How egl1 Handles Your Personal Information

Your account details, payment records, and device activity are handled with care. This page explains what we collect, why we collect it, and how you can request changes — access and eligibility depend on your local law and eligible regions.

Account Data ProtectionbKash, Nagad, Rocket Payment PrivacyCookie ControlsData Access Requests
egl1 How egl1 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Encryption in Transit

All data exchanged between your device and our servers travels over SSL. This covers login, account updates, and every bKash, Nagad, or Rocket transaction you initiate.

Retention Policy

We keep your account data for as long as your account is active and for a period after closure as required by applicable law. You can request early deletion where local rules permit.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences from the consent banner on first visit.

Access Requests

To see the data we hold on you, submit a request through live chat or email. We verify your identity first — usually by confirming your registered mobile number — then respond within the timeframe local law requires.

PRIVACY CONTACT

Reach Us About Your Data

Live Chat Open the chat window from your account dashboard. Our support team handles data queries and can escalate a formal access or deletion request on your behalf.
Email Support Send your data request to our support address listed in your account settings. Include your registered mobile number so we can verify your identity before acting.
Account Settings Some data preferences — like marketing contact opt-outs — can be managed directly inside your account profile without contacting support at all.

Common Questions About Your Privacy

We collect your name, contact details, and the mobile wallet details you use — bKash, Nagad, or Rocket. Device and session data is also logged for security purposes.

We share only what is necessary. Payment processors like bKash, Nagad, and Rocket receive transaction data to complete your deposit or withdrawal. We do not sell your data.

Contact us through live chat or the support email in your account settings. Confirm your registered mobile number so we can verify your identity before releasing any records.

Yes. Submit a deletion request through support. Whether we can act on it fully depends on local law and any record-keeping obligations that apply to your account region.

We retain records for a period after closure as required by applicable regulations in your eligible region. You will be informed of the retention period when you submit a closure request.

A consent banner appears on your first visit. You can revisit those preferences at any time through the cookie settings link in the site footer.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.